The goal of this SOP is to understand how to set up the Go High Level web chat to your client’s sub-accounts, so we can engage in conversation within the platform.

To set it up, follow these steps:

  1. Copy this code to your clipboard and paste it in your “Agency Settings”:

<script src=””></script>

<script type=”text/javascript”>


heading: ‘Have a question?’,

subHeading: ‘Enter your question below and someone from our team will get right back to you.’



  1. Next, on ‘LOCATION_ID  field, input the location ID by going to your main sub-account, you will see an url like this:
  1. Copy the value that’s between the dash in “location/” and “dashboard” (”JnXBOmKOplm”), put it in the field and now click on “Update Company”.
  1. Now, at the bottom on the right-hand side, will see the chat widget icon that will pop up for each of your clients sub-accounts. Once they send you a message through the widget, you’ll be able to see it in the conversations tab of your main sub-account.